Packing and sending the media

To successfully recover data from your media, it is crucial that the media come to our office with no additional damage caused by bad treatment during transport. It is therefore important to follow few tips for  proper packing and  sending of the sensitive media.

Retail versions of the media come in packages that are suitable for transportation. If you have such a medium and its packaging, it is best to send it that way.

If your didn't get your media in retail packaging, it is important to pack the media properly. Below are some recommendations and guidelines to assure that your media arrives in our office safely.

1. All media must be packed in antistatic bags (ESD bags). CD, DVD & floppy media can be in their respective plastic covers.

2. Plastic packaging for a hard drive can replace an antistatic bag. Such a package should be further strengthened in a cardboard box with styrofoam.

3. The outer wrapper of packages should be made of hard cardboard.

4. Whole interior space must be filled with styrofoam or sponge, with a cutout for placing the media. You can also use the foam flakes or a bubble wrap.

5. Media must not have an area in which he could move freely inside the box. It must be coated with a protective material from all six sides.

6. It is not necessary to send any cables or accessories, except in the case of external devices (external case, NAS, etc ...). In that case, send attachments separately from the media in the same package.

7. Secure the package with wide duct tape.

HelpDisc is not responsible for any damage that occurred during the transport.

In order to have a secure transport to our offices you may use one of many delivery services which make their delivery “door to door”. Postal transport is not recommended for sending fragile devices. Remember that business hours are 8 to 18h every workday. At that time, you can deliver the meda using courier service.

Send all media exclusively to the adress:

HelpDisc d.o.o.
Lomina 33 (1st floor)
11000 Belgrade

Inform us of package sendings to our phone: +381 (0) 11 361 43 43. Also fill out the online application for recovery. If you are not sure about the packaging of the media, feel free to call us or contact us via mail to: office@helpdisc.rs. Our staff will provide you with additional information.